Privacy policy
Effective Date: 09/15/2025
Kids 1st Pediatrics (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website, interact with our content, complete onboarding forms, or purchase items from our online store.
Our practice is located at:
Kids 1st Pediatrics
10565 Civic Center Dr.
Rancho Cucamonga, CA 91730
Tel: (909) 527-3585
Email: kids1stwebsite@gmail.com
1. Scope of This Privacy Policy
This Privacy Policy applies to:
- Patients and families using our website for onboarding and patient forms.
- Visitors reading our blog and using our website.
- Customers purchasing books and other goods from our online store.
This Policy covers both Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and general personal information collected for website and eCommerce purposes.
2. Relationship with Shopify
Our store and website are powered by Shopify, which enables us to provide a curated shopping experience (the “Services”). Shopify hosts our online store, processes certain personal data, and provides us with the tools to fulfill your orders.
This Privacy Policy describes how we collect, use, and disclose your personal information when you use the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.
By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.
3. Information We Collect
A. Protected Health Information (PHI)
When you complete onboarding forms, provide medical details, or otherwise interact with us as a patient, we may collect health information protected by HIPAA.
B. Personal Information for Website & Store
Depending on how you interact with us, we may collect:
- Contact details: Name, address, email, phone number.
- Financial information: Payment card details, billing/shipping address, transaction details.
- Account information: Username, password, preferences.
- Transaction details: Items viewed, purchased, returned, or exchanged.
- Communications: Information you share with us via contact forms or customer service.
- Device and usage information: IP address, browser type, and how you interact with our website.
4. Sources of Information
We may collect information:
- Directly from you (forms, purchases, communications).
- Automatically through cookies, analytics, and Shopify’s platform.
- From service providers or vendors who support our Services.
- From partners or other third parties.
5. How We Use Your Information
We may use your information for:
- Healthcare operations: Processing patient forms, providing treatment, billing, and care coordination (HIPAA).
- Providing and improving Services: Processing orders, managing your account, fulfilling purchases, and customizing your shopping experience.
- Marketing and advertising: Sending promotions, recommendations, and showing ads (with opt-out rights depending on your location).
- Fraud prevention and security: Protecting against malicious or unlawful activity.
- Legal obligations: Complying with applicable laws, court orders, or regulations.
6. Disclosure of Information
We will never sell your personal or patient information. We may disclose information:
- To healthcare providers, insurers, and staff for treatment, payment, and operations (HIPAA).
- To Shopify and other service providers who process data on our behalf.
- To trusted partners for shipping, payments, and IT support.
- To comply with legal or regulatory requirements.
- In the event of a business transaction such as a merger or restructuring.
For details about Shopify’s independent processing of data, please review the Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy.
7. Patient Forms & Secure Systems
- Patient onboarding forms may be accessed through a secure third-party portal or as downloadable PDFs.
- If you choose to download forms, you are responsible for safeguarding them until they are returned to our office.
- Any PHI transmitted through our secure systems will be protected under HIPAA.
8. Security and Retention
We implement administrative, technical, and physical safeguards to protect information. No system is 100% secure, but we work with Shopify and third-party providers who maintain industry-standard protections.
We retain your information only as long as necessary for medical, legal, and business purposes.
9. Your Rights
- HIPAA Rights: Patients have rights to access, amend, or restrict their PHI. Our full HIPAA Notice of Privacy Practices is available at our office and upon request.
- Privacy Rights (Website/Store): Depending on where you live, you may have rights to:
- Access or request a copy of your personal information.
- Request correction or deletion of personal information.
- Opt out of targeted advertising or data sharing.
- Manage communication preferences (unsubscribe from promotional emails).
To exercise your rights, contact us at kids1stwebsite@gmail.com or via the address above.
10. Cookies and Analytics
Our website and Shopify may use cookies, analytics, and tracking tools to enhance functionality and improve your shopping experience. You can adjust your browser settings to limit cookies, but some Services may not function properly.
11. Children’s Privacy
Our Services are intended for parents and guardians. We do not knowingly collect personal information from children under 13 without parental consent.
12. International Transfers
Your information may be processed and stored in countries outside of your residence, including by Shopify and its affiliates. Shopify uses standard contractual clauses or equivalent protections where required.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”
14. Contact Us
For questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact us:
Kids 1st Pediatrics
10565 Civic Center Dr.
Rancho Cucamonga, CA 91730
Tel: (909) 527-3585
Email: kids1stwebsite@gmail.com
Important Note: This Privacy Policy is distinct from our HIPAA Notice of Privacy Practices, which explains your rights and our obligations specifically regarding your medical information. That Notice is provided separately at our office and may also be made available on our website.